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Self-Employed Freelancers & Home-Based Businesses:The
Fine Art of Relationship Marketing Your Small Business
by Heidi Richards
“Quality
and service are important, if you want to make a sale. If
you want to keep a customer for life, keep your promises.”
– Heidi Richards The buzzword these days is “relationship”
marketing. Just what is it? And why is it important?
Relationship
marketing is so much more than “networking. It’s
gathering support of your friends, peers, and small business contacts.
It’s developing strong, lasting, unique relationships
with your most valuable asset, your customer. It’s what
keeps people “coming back for more.” It’s
an excellent way to shorten the traditional routes of building
trust, create opportunities, increase valuable contacts, to
achieve success and excel in business.
Every
opportunity you have to meet new people is an opportunity
to grow your business! If you are willing to invest your time,
networking is a process, and the payoffs are almost immeasurable.
It’s not realistic to expect instant success. It takes
time. You can plan your networking opportunities to shorten
the time it takes to build those relationships.
What
do you want and need to accomplish? Do you want to develop
lifelong individual customers, land large accounts, or make
an impact in your community? You will accomplish all three
by getting involved in your local civic organizations, Chambers
of Commerce, Business Associations, Non-Profit organizations,
etc. One of the best ways to get to know people “up
close and personal” is to volunteer to serve on a committee;
give your time and talent to a cause. People want to do business
with people who have similar interests and values.
Network Marketing for your Freelance, Home-Based, or Small Business: Whom
do you need to meet to accomplish your goals?
And where do
you meet them? Angel Cicerone, Associate Editor of the South
Florida Business Journal says, “If you’re going
fishing, go where the fish are.” Focus your efforts
by being in the right place at the right time. It’s
not just who you meet, but how and where you meet them. Meeting
people in the “right places” adds credibility
to that meeting. That’s not to say that striking up
a conversation in the supermarket has no value. It does. It’s
just that if you want to develop first class contacts, you
must fly first class.
If
you are flying first class, those sitting in the same section
will view you as a peer. Of course, there’s no guarantee
you’ll make those great contacts. However, if you don’t
fly first class, you’ll never know. It may be worth
the investment. The same people flying first class can also
be found at those events, fundraisers and conferences in which
you participate. Go where the people you wish to network with
will be!
Start Network Marketing to Accomplish Your Small Business Goals
Are
you willing to invest the time it takes to achieve your goals?
How much time is enough? Begin with the end in mind. The key
to relationship marketing’s success is to know what
it is you want to accomplish. To start networking, you have
to set your foot in the door.
Heidi Richards is the author of The PMS Principles,
Powerful Marketing Strategies to Grow Your Business and 7
other books. She is also the Founder & CEO of the Women’s
ECommerce Association, International www.WECAI.org (pronounced
wee-kî) – an Internet organization that “Helps
Women Do Business on the WEB.” Basic Membership is FREE.
Ms. Richards can be reached at www.HeidiRichards.com.
HOW TO SET YOUR FREELANCE RATES - A GUIDE FOR FREELANCERS & CONSULTANTSThere are many factors which business owners must consider on a daily basis as it relates to the running of their business. Things such as how to find good help, where to acquire supplies and how much to pay one’s employees are all pertinent matters which must be addressed. There are a few ways to go about figuring out your rates when it comes to how much to charge the customers.
BUSINESS PLANS: Business Plan Examples, Samples, Templates, Software and ToolsIn any type of the business including those people that perform freelance work, the proper tools are necessary to become a success. The following links consist of selected online tools for the freelancer to develop an effective business plan.
FREELANCING AND FINDING WORK AT HOME JOBSThe difficulty lies not in the fact that there aren’t plenty of work at home jobs available but rather in the fact that genuine, quality, money-earning work at home jobs are all mixed up with work at home scams. This makes finding a work at home job that’s legitimate a not-so-easy task for people who are just breaking in to the freelancing business. But don’t worry; once you learn the lingo and know the basics, finding a work at home job gets a lot easier!
Business plans are necessary in all types of businesses … and this also includes freelancers. Writing an effective business plan will help you plan out the success of your future business. Factors such as customer base, profit potential, as well as many other factors will be placed in this document. The business plan will help you, the freelancer, think through every aspect of your future successful business. We found the following business plan articles to be very helpful and we hope that you will find them to be useful too.
HOW FREELANCER WRITERS CAN DEFEAT WRITER'S BLOCKHelpful hints and tips to overcome the dreaded White Page Syndrome - There is probably nothing more dreadful and problematic for a writer than not being able to get going, being stuck on a menacingly white page. Read on for more ideas on how freelance writers can overcome Writer's Block.
WAYS TO GET MORE CUSTOMER REFERRALS FOR YOUR FREELANCE BUSINESSThe amount of customer referrals will often determine how successful one’s freelance business can really be. As word spreads quickly, having customers refer others to you and your services is a wonderful way of gaining new freelance business and making more money. There are a few distinct ways to get more client referrals for your business.
FREELANCE HOME OFFICE DISTRACTIONS VS DISTRACTIONS WHEN WORKING IN AN OFFICEOf course, distractions are different depending on whether you are freelancing from home or working in an office. Both kinds have their pros and cons so let’s take a look at some of the basic ones so that you can start getting a grasp on good vs. bad distraction behaviors for freelancers.
WORKING FULL TIME WHILE RUNNING YOUR FREELANCE BUSINESSThe key to being able to make the transition to full time freelancing is in setting goals that allow you to focus on moving away from working full time for someone else and towards putting more hours in to your freelance business.
60+ UNIQUE LOCAL & OFFLINE MARKETING IDEAS FOR YOUR CONSULTING BUSINESS Although online promotion is important for your freelance business, it’s crucial to remember to go back to your basics and do offline promoting as well locally, nationwide, and worldwide depending on who you are marketing to. Here are over 60 ideas to market your consulting services locally. Let Freelance work find you.
WHAT TO DO WHEN YOUR CUSTOMERS ARE GOOGLING INFORMATION ON YOUThis can be an issue for freelancers whose customers google them and try to find out information relating to them and their business. The following is a list of what to do when your customers are googling information on you.
26 THINGS TO DO WHEN BUSINESS IS SLOW AND IN DOWNTIME MODESome freelancers are anxious to work day in and day out which may present a problem for them when business is slow. However, there are many things which freelancers can do to bide their time while waiting for new freelance work to come in. Here are 26 ideas for staying productive during your consulting business downtime.
ONLINE CUSTOMER SERVICE TIPS FOR FREELANCERS & THE SELF EMPLOYEDThere is a casual attitude about communication that takes place online and that creates an environment in which customers sometimes don’t take your work seriously, leading to problems with projects and payments. In order to avoid those problems, you need to make sure that you are conducting all of your online work in as professional a manner as possible. Here are some tips on how to do that.
TOP 150 PLACES TO TRAVEL WITH YOUR FAMILY WHEN YOU STILL NEED TO GET WORK DONEWhen you are self-employed, there is no vacation time to save up, and there is no one to cover for you when you’re away. For many that mean giving up on vacations altogether, and this is what I have been doing for awhile. Most of These All-Inclusive Family Resorts Have Kids Clubs in Which Your Child can enjoy supervised and fun activities while you and your spouse can have fun or get freelance work done. Take a look below and enjoy!
DECIDING WHETHER OR NOT TO FREELANCE OFFSITE OR ONSITE Deciding to work onsite or offsite sounds like a relatively simple decision, but it’s actually one which isn’t easy to make. Sure, when you’re lying in bed just after the alarm has gone off and you see that it’s raining outside and all you wish was that you could go back to bed for ten minutes and then do your freelance work from home, working offsite sounds ideal. But there are as many cons to the offsite work job as there are pros and you need to weigh them carefully when making the decision about whether to work onsite or offsite.
IS FREELANCING RIGHT FOR YOU? Freelancing, a term introduced by Sir Walter Scott (1771-1832), is when you work without being committed to an employer. With development of internet and communication technology, there has been a dramatic rise in the number of people going their own way and leaving behind the cubicles. You are reading this book, so you must be contemplating becoming a freelancer, but before you make your move there are a few things to consider.
FREELANCER'S GUIDE TO TIME MANAGEMENT The most common problem that freelancers face is figuring out the balance between work and the rest of life. While there are a few freelancers out there who don’t work as much as they need to in order to pay their bills and improve their business, most freelancers have the opposite problem – they work ALL the time. And that’s why there are a great number of freelancers who “burn out” after a short (or if they’re lucky, a long) time. In order to make sure that you aren’t one of those people who “used to freelance but got burned out”, you need to set limits on how much you work. Then you need to stick to those limits.
SHOULD I TURN DOWN FREELANCE PROJECTS? As freelancers, we often feel as if we have to say ‘Yes’ to every single job out there. However, we as freelancers are in a position where we can choose to say ‘No’ if we want to. Believe it or not, there are certain projects that you probably shouldn’t accept. Turning down work is probably the hardest decision you will need to make when running your business, but sometimes turning down a gig is necessary. In this article I will explain to you the details that you need to consider when you aren’t sure which route to take. Consider the following:
COOL IDEAS FOR YOUR BUSINESS CARDS As freelancers, we need to promote ourselves with business cards. How about putting yourself ahead of the rest of them by designing and printing completely unique business cards? You are about to take a look at the coolest and most innovative business cards that you have ever seen.
LIST OF FREELANCE FORUMS & MESSAGE BOARDS Looking to get together with other freelancers? Want to network? Want to ask questions about freelancing that you can’t find the answer to anywhere else? Look no further than the freelance forums that we have listed below. Feel free to let us know about forums that we have missed.
The followup to Brendan Sinclairs successful Web Design Business kit is a comprehensive look at all the business aspects of working as a web designer. It's thorough and has some excellent advice in it.
A complete, secure, online billing application that maintains hourly service billing, flat fee billing and recurring charges. Integration with Authorize.Net and other leading payment gateways provides hands-free recurring billing with a sophisticated CRM system.
Browse through our extensive list of free Business, Computer, Engineering and Trade magazines, white papers, downloads and podcasts to find the titles that best match your skills and interests; topics include management, marketing, operations, sales, and technology. Simply complete the application form and submit it. All are absolutely free to freelance professionals who qualify.