All Freelance Work is a Community for Freelance Workers Including Free Portfolios, Job Search, Job Posting, Helpful Articles, Forums, & More for the Self Employed.
Let Your Current Customers Help You Find Your Next
Sales Lead
by Greg Evershed
How does your organization develop sales leads? How many
of your leads are “qualified” leads –prospects
with a defined need and ability to buy? Do your sales people
complain that they don’t receive enough “qualified”
leads?
Often the responsibility for lead generation rests
with the marketing department which is given a mandate to
develop “qualified” leads without any guidance
on how to target prospects or how to develop a message that
creates interest. How do you uncover more “qualified” leads and increase the productivity of your field sales people
as they follow-up on them?
The answer lies in understanding your current customer base,
your typical customer profile.
What are the common attributes
or characteristics of customers you serve now? How do they
use your products or services? What is it they value most
from your offerings? A through understanding to these questions
will enable your organization to target prospects with realistic
potential.
Use the following steps to increase the productivity
of your lead generation program and achieve your new business
goals. This process can provide a significant increase in
solid leads –those that can be converted to sales.
1) Understand the value your existing customers experience
from a relationship with your organization.
Start by asking
your sales people what their customers’ value most in
their relationships with your organization. You might also
consider having your salespeople conduct interviews with your
current customers for the purpose of thoroughly understanding
the value they perceive in your business relationship and
why they choose to buy your product or service.
2) Once you have identified the added value your organization
provides, the next step is to analyze the buyers of your offerings.
Understand whom by job title or function makes the actual
buying decision for your product or service. When evaluating
who buys your offerings remember that the individual that
issues the purchase order may not be the individual that makes
the actual buy decision. Here, you want to identify the individual
(s) authorizing the expenditure. What is most important to
them when they make a decision to buy from you?
3) Finally, look at who uses your offerings. Is it the same
person that makes the actual buy decision?
Often the buyer
and the user of a product or service are not one and the same
person. When this is the case, there may be different motivations
in selecting your offering over a competing offering. The
financial buyer may be interested in a competitive cost or
may be looking at the best overall solution to a need where
the actual user may be motivated more by quality of product,
delivery or efficiency.
Now that you have developed a profile of characteristics
of current customers, have defined the value you provide and
understand who the key decision makers and users are, you
have the foundation for a more effective, focused lead generation
program. Target new prospects that fit your customer profile
with a message that communicates the value you bring to the
marketplace. Focus your efforts on the identified decision
makers and end users but customize the message to appeal to
their differing needs and motivations.
Following this process will yield a higher rate of productive
sales leads and you may learn some new things from your existing
customers that will increase your ability to retain them and
sell better in the future.
Greg Evershed has over 23 years sales experience
in B to B markets. His consulting practice focuses on assisting
clients to develop strategic selling plans and selling processes.He
also conducts customized sales training programs focused on
solution selling.
HOW TO SET YOUR FREELANCE RATES - A GUIDE FOR FREELANCERS & CONSULTANTSThere are many factors which business owners must consider on a daily basis as it relates to the running of their business. Things such as how to find good help, where to acquire supplies and how much to pay one's employees are all pertinent matters which must be addressed. There are a few ways to go about figuring out your rates when it comes to how much to charge the customers.
BUSINESS PLANS: Business Plan Examples, Samples, Templates, Software and ToolsIn any type of the business including those people that perform freelance work, the proper tools are necessary to become a success. The following links consist of selected online tools for the freelancer to develop an effective business plan.
FREELANCING AND FINDING WORK AT HOME JOBSThe difficulty lies not in the fact that there aren't plenty of work at home jobs available but rather in the fact that genuine, quality, money-earning work at home jobs are all mixed up with work at home scams. This makes finding a work at home job that's legitimate a not-so-easy task for people who are just breaking in to the freelancing business. But don't worry; once you learn the lingo and know the basics, finding a work at home job gets a lot easier!
Business plans are necessary in all types of businesses … and this also includes freelancers. Writing an effective business plan will help you plan out the success of your future business. Factors such as customer base, profit potential, as well as many other factors will be placed in this document. The business plan will help you, the freelancer, think through every aspect of your future successful business. We found the following business plan articles to be very helpful and we hope that you will find them to be useful too.
HOW FREELANCER WRITERS CAN DEFEAT WRITER'S BLOCKHelpful hints and tips to overcome the dreaded White Page Syndrome - There is probably nothing more dreadful and problematic for a writer than not being able to get going, being stuck on a menacingly white page. Read on for more ideas on how freelance writers can overcome Writer's Block.
WAYS TO GET MORE CUSTOMER REFERRALS FOR YOUR FREELANCE BUSINESSThe amount of customer referrals will often determine how successful one's freelance business can really be. As word spreads quickly, having customers refer others to you and your services is a wonderful way of gaining new freelance business and making more money. There are a few distinct ways to get more client referrals for your business.
FREELANCE HOME OFFICE DISTRACTIONS VS DISTRACTIONS WHEN WORKING IN AN OFFICEOf course, distractions are different depending on whether you are freelancing from home or working in an office. Both kinds have their pros and cons so let's take a look at some of the basic ones so that you can start getting a grasp on good vs. bad distraction behaviors for freelancers.
WORKING FULL TIME WHILE RUNNING YOUR FREELANCE BUSINESSThe key to being able to make the transition to full time freelancing is in setting goals that allow you to focus on moving away from working full time for someone else and towards putting more hours in to your freelance business.
60+ UNIQUE LOCAL & OFFLINE MARKETING IDEAS FOR YOUR CONSULTING BUSINESS Although online promotion is important for your freelance business, it's crucial to remember to go back to your basics and do offline promoting as well locally, nationwide, and worldwide depending on who you are marketing to. Here are over 60 ideas to market your consulting services locally. Let Freelance work find you.
WHAT TO DO WHEN YOUR CUSTOMERS ARE GOOGLING INFORMATION ON YOUThis can be an issue for freelancers whose customers google them and try to find out information relating to them and their business. The following is a list of what to do when your customers are googling information on you.
26 THINGS TO DO WHEN BUSINESS IS SLOW AND IN DOWNTIME MODESome freelancers are anxious to work day in and day out which may present a problem for them when business is slow. However, there are many things which freelancers can do to bide their time while waiting for new freelance work to come in. Here are 26 ideas for staying productive during your consulting business downtime.
ONLINE CUSTOMER SERVICE TIPS FOR FREELANCERS & THE SELF EMPLOYEDThere is a casual attitude about communication that takes place online and that creates an environment in which customers sometimes don't take your work seriously, leading to problems with projects and payments. In order to avoid those problems, you need to make sure that you are conducting all of your online work in as professional a manner as possible. Here are some tips on how to do that.
TOP 150 PLACES TO TRAVEL WITH YOUR FAMILY WHEN YOU STILL NEED TO GET WORK DONEWhen you are self-employed, there is no vacation time to save up, and there is no one to cover for you when you're away. For many that mean giving up on vacations altogether, and this is what I have been doing for awhile. Most of These All-Inclusive Family Resorts Have Kids Clubs in Which Your Child can enjoy supervised and fun activities while you and your spouse can have fun or get freelance work done. Take a look below and enjoy!
DECIDING WHETHER OR NOT TO FREELANCE OFFSITE OR ONSITE Deciding to work onsite or offsite sounds like a relatively simple decision, but it's actually one which isn't easy to make. Sure, when you're lying in bed just after the alarm has gone off and you see that it's raining outside and all you wish was that you could go back to bed for ten minutes and then do your freelance work from home, working offsite sounds ideal. But there are as many cons to the offsite work job as there are pros and you need to weigh them carefully when making the decision about whether to work onsite or offsite.
IS FREELANCING RIGHT FOR YOU? Freelancing, a term introduced by Sir Walter Scott (1771-1832), is when you work without being committed to an employer. With development of internet and communication technology, there has been a dramatic rise in the number of people going their own way and leaving behind the cubicles. You are reading this book, so you must be contemplating becoming a freelancer, but before you make your move there are a few things to consider.
FREELANCER'S GUIDE TO TIME MANAGEMENT The most common problem that freelancers face is figuring out the balance between work and the rest of life. While there are a few freelancers out there who don't work as much as they need to in order to pay their bills and improve their business, most freelancers have the opposite problem - they work ALL the time. And that's why there are a great number of freelancers who "burn out" after a short (or if they're lucky, a long) time. In order to make sure that you aren't one of those people who "used to freelance but got burned out", you need to set limits on how much you work. Then you need to stick to those limits.
SHOULD I TURN DOWN FREELANCE PROJECTS? As freelancers, we often feel as if we have to say 'Yes' to every single job out there. However, we as freelancers are in a position where we can choose to say 'No' if we want to. Believe it or not, there are certain projects that you probably shouldn't accept. Turning down work is probably the hardest decision you will need to make when running your business, but sometimes turning down a gig is necessary. In this article I will explain to you the details that you need to consider when you aren't sure which route to take. Consider the following:
COOL IDEAS FOR YOUR BUSINESS CARDS As freelancers, we need to promote ourselves with business cards. How about putting yourself ahead of the rest of them by designing and printing completely unique business cards? You are about to take a look at the coolest and most innovative business cards that you have ever seen.
LIST OF FREELANCE FORUMS & MESSAGE BOARDS Looking to get together with other freelancers? Want to network? Want to ask questions about freelancing that you can't find the answer to anywhere else? Look no further than the freelance forums that we have listed below. Feel free to let us know about forums that we have missed.
The followup to Brendan Sinclairs successful Web Design Business kit is a comprehensive look at all the business aspects of working as a web designer. It's thorough and has some excellent advice in it.
A complete, secure, online billing application that maintains hourly service billing, flat fee billing and recurring charges. Integration with Authorize.Net and other leading payment gateways provides hands-free recurring billing with a sophisticated CRM system.
Browse through our extensive list of free Business, Computer, Engineering and Trade magazines, white papers, downloads and podcasts to find the titles that best match your skills and interests; topics include management, marketing, operations, sales, and technology. Simply complete the application form and submit it. All are absolutely free to freelance professionals who qualify.
All Freelance Work is a Community for Freelance Workers Including Free Portfolios, Job Search, Job Posting, Helpful Articles, Forums, & More for the Self Employed.
