All Freelance Work : Direct Mail Postcard Rules

All Freelance Work is a Community for Freelance Workers Including Free Portfolios, Job Search, Job Posting, Helpful Articles, Forums, & More for the Self Employed.

Direct Mail Postcard Rules

by Joe Niewierski

It’s a fact that your customers are your best leads. This means that the most likely people to purchase your products and/or services are the ones who have paid for them before. It’s also a fact that it costs far less money to keep a customer than it does to go out and get a new one. These are the two reasons that using direct mail postcards to keep in touch with your customer database is a must. There are a few rules to follow when marketing to contacts in your company database.

Rule No. 1: Collect all of their information.

It sounds like a no-brainer but you would be surprised. The more information that you have on your customers the more likely it is that you will be able to get in touch with them to let them know about specials or to remind them it’s time for their next service. Also, don’t neglect to ask for your customers' email addresses, everybody has one and most will give it up pretty easily.

Rule No. 2: Don’t treat your customers like prospects.

Make sure when you collect the information in your database you differentiate between people who have placed an order in the past and people who have not. Customers want to feel like you are paying attention to them and when they have placed a few orders with you and are still getting your "10% for First Time Buyers" postcards they tend to feel unappreciated. Bottom line, if they don’t qualify for an offer you are sending out, don’t send it to them.

Rule No. 3: Don’t let your designs get stagnant.

When you are mailing to databases of people that you have never spoken to before it is OK to send them the same postcard multiple times. It helps to increase recognition and will eventually increase your response rate. Dealing with customers and prospects that you have already spoken to (meaning they already know most or all of the details of your business) you need to mix things up a bit. Your mailings should be attention getting and informative. If you have started offering a new service recently, a postcard designed to let your database know about it would be a smart move. The main point is to keep your company in the front of their mind and to keep them reading your postcards.

If the promo that you send to your database gets too repetitive your customers will lose interest and at that point you are just wasting your money on postage because your postcards won’t get the attention that you want.

One of your main goals should be to educate your customers about how your product or service works and this will in turn help them to get more use out of your entire line of products and services. Many times it is as simple as sending out mailings that make your customers aware of all that you can do for them.

Take, for example, a California based software company called Forté Systems. Not only do they use direct mail postcards to acquire new business, they know how to use them to effectively market to their current customer database as well. To fully understand how you will need a little background information.

Forté Systems is one of the current leading companies in Medical Practice Management and Billing Software. This means that their software will essentially run an entire medical office. The software can be purchased in any one of four levels, depending on budget and number of doctors working for the practice.

Once a medical practice becomes a customer of Forté Systems the marketing strategy is changed to reflect the rules above. They are no longer trying to convince the doctor to become a customer, they are now educating them on how better they can be served by Forté Systems’ products.

Now the customer receives direct mail pieces concerning:

• Updates on software upgrades (example 1)

• Notices when they are running specials (example 2)

• & information about Other Forté Systems products such as software training tutorials on CD (example 3)

This enables them to continue to service their customers at the highest level and also helps to strengthen the customers loyalty to Forté Systems. Sometimes you lose customers because they either forgot who they dealt with last time they made a purchase or they received some kind of promo from one of your competitors and decided to check it out. If the customer is constantly updated about what is available from your company they will not have to spend their valuable time doing research and will be less likely to "shop around." This will help to control the normal attrition of your database to other companies.

The pieces are all designed with the Forté Systems logo prominently displayed on the front and back - the same general feel and most importantly the same color scheme. Picking a company color or group of colors and sticking with it will help to increase recognition and readership of your promo. Simply put, your customers will get to the point that they read what you send them. They need to know it is from your company before they read it because if it doesn’t look like what they are used to you sending it may go in the trash without a second look.

Being great at what you do is not always enough to keep the customers that you have earned. With all of the competition out there today you need to be constantly reminding your customers that you are the best at what you do. Direct mail postcards are the best way to give them that reminder.

Always remember to keep mailings that you send to your database informative, attractive and most of all current. Personalize everything that you can and make sure that what you are sending to a past client actually pertains to them or their company. Anything less and your customer may start to drift, and the only people that are going to be happy when that happens are your competitors.

Joe Niewierski
Joe Niewierski, the VP of Marketing & Promotion at PostcardMania, became a published writer after graduating with a BA in Advertising from the University of South Florida. Joy Gendusa founded PostcardMania in 1998; her only assets a computer and a phone. By 2004 the company did $9 million in sales and employed over 70 persons. She attributes her explosive growth to her ability to choose incredible staff and her innate marketing savvy. 70% of her staff are young creative minds under the age of 35, like Joe. Visit Joe at her website at www.postcardmania.com

HOW TO SET YOUR FREELANCE RATES - A GUIDE FOR FREELANCERS & CONSULTANTSThere are many factors which business owners must consider on a daily basis as it relates to the running of their business. Things such as how to find good help, where to acquire supplies and how much to pay one’s employees are all pertinent matters which must be addressed. There are a few ways to go about figuring out your rates when it comes to how much to charge the customers.

Apr 01

		SPOTLIGHT CONSULTANTS FROM OUR FREELANCE COMMUNITY

MARKETING PLANS : A Collection of Articles for How to Outline and Write a Marketing Plan for Freelancers Starting a Home Business or a Small BusinessA solid, well-prepared marketing strategy is the foundation of success in business. The freelancer or any type of business owner must become informed on the development of an effective marketing plan. The following links will focus on marketing plan articles for the freelancer to have a successful business.

Mar 20

Category: Getting Started - Self Promotion - Marketing | Trackback | No Comments »

BUSINESS PLANS: Business Plan Examples, Samples, Templates, Software and ToolsIn any type of the business including those people that perform freelance work, the proper tools are necessary to become a success. The following links consist of selected online tools for the freelancer to develop an effective business plan.

Mar 18

Category: Getting Started - Freelancing & Self Employment - Lists - Freelance Resources | Trackback | No Comments »

MAR 03

FREELANCING AND FINDING WORK AT HOME JOBSThe difficulty lies not in the fact that there aren’t plenty of work at home jobs available but rather in the fact that genuine, quality, money-earning work at home jobs are all mixed up with work at home scams. This makes finding a work at home job that’s legitimate a not-so-easy task for people who are just breaking in to the freelancing business. But don’t worry; once you learn the lingo and know the basics, finding a work at home job gets a lot easier!

Mar 16

BUSINESS PLANS : A Collection of Articles for How to Outline and Write a Business Plan for Freelancers Starting a Small Business

Business plans are necessary in all types of businesses … and this also includes freelancers. Writing an effective business plan will help you plan out the success of your future business. Factors such as customer base, profit potential, as well as many other factors will be placed in this document. The business plan will help you, the freelancer, think through every aspect of your future successful business. We found the following business plan articles to be very helpful and we hope that you will find them to be useful too.

Category: Getting Started - Lists | Trackback | No Comments »

FEB 25

HOW FREELANCER WRITERS CAN DEFEAT WRITER'S BLOCKHelpful hints and tips to overcome the dreaded White Page Syndrome - There is probably nothing more dreadful and problematic for a writer than not being able to get going, being stuck on a menacingly white page. Read on for more ideas on how freelance writers can overcome Writer's Block.

FEB 19

WAYS TO GET MORE CUSTOMER REFERRALS FOR YOUR FREELANCE BUSINESSThe amount of customer referrals will often determine how successful one’s freelance business can really be. As word spreads quickly, having customers refer others to you and your services is a wonderful way of gaining new freelance business and making more money. There are a few distinct ways to get more client referrals for your business.

FEB 18

FREELANCE HOME OFFICE DISTRACTIONS VS DISTRACTIONS WHEN WORKING IN AN OFFICEOf course, distractions are different depending on whether you are freelancing from home or working in an office. Both kinds have their pros and cons so let’s take a look at some of the basic ones so that you can start getting a grasp on good vs. bad distraction behaviors for freelancers.

FEB 08

WORKING FULL TIME WHILE RUNNING YOUR FREELANCE BUSINESSThe key to being able to make the transition to full time freelancing is in setting goals that allow you to focus on moving away from working full time for someone else and towards putting more hours in to your freelance business.

FEB 06

20 WAYS TO PROMOTE YOUR FREELANCE SERVICES USING ONLINE FORUMSThere are a few distinct ways in which freelancers can market their services through forum marketing techniques.

JAN 24

60+ UNIQUE LOCAL & OFFLINE MARKETING IDEAS FOR YOUR CONSULTING BUSINESS Although online promotion is important for your freelance business, it’s crucial to remember to go back to your basics and do offline promoting as well locally, nationwide, and worldwide depending on who you are marketing to. Here are over 60 ideas to market your consulting services locally. Let Freelance work find you.

JAN 22

WHAT TO DO WHEN YOUR CUSTOMERS ARE GOOGLING INFORMATION ON YOUThis can be an issue for freelancers whose customers google them and try to find out information relating to them and their business. The following is a list of what to do when your customers are googling information on you.

JAN 19

26 THINGS TO DO WHEN BUSINESS IS SLOW AND IN DOWNTIME MODESome freelancers are anxious to work day in and day out which may present a problem for them when business is slow. However, there are many things which freelancers can do to bide their time while waiting for new freelance work to come in. Here are 26 ideas for staying productive during your consulting business downtime.

JAN 15

ONLINE CUSTOMER SERVICE TIPS FOR FREELANCERS & THE SELF EMPLOYEDThere is a casual attitude about communication that takes place online and that creates an environment in which customers sometimes don’t take your work seriously, leading to problems with projects and payments. In order to avoid those problems, you need to make sure that you are conducting all of your online work in as professional a manner as possible. Here are some tips on how to do that.

JAN 02

TOP 150 PLACES TO TRAVEL WITH YOUR FAMILY WHEN YOU STILL NEED TO GET WORK DONEWhen you are self-employed, there is no vacation time to save up, and there is no one to cover for you when you’re away. For many that mean giving up on vacations altogether, and this is what I have been doing for awhile. Most of These All-Inclusive Family Resorts Have Kids Clubs in Which Your Child can enjoy supervised and fun activities while you and your spouse can have fun or get freelance work done. Take a look below and enjoy!

DEC 30

LIST OF ARTICLE SITES, BLOGS, AND INFORMATION DIRECTORIES FOR FREELANCERS, CONSULTANTS, AND THE SELF EMPLOYED Do you ever get frustrated when you can't find the information that you need about freelancing? Well, I've just compiled a list of the best article sites, blogs, and directories for freelancers, consultants, and the self employed.

DEC 30

DECIDING WHETHER OR NOT TO FREELANCE OFFSITE OR ONSITE Deciding to work onsite or offsite sounds like a relatively simple decision, but it’s actually one which isn’t easy to make. Sure, when you’re lying in bed just after the alarm has gone off and you see that it’s raining outside and all you wish was that you could go back to bed for ten minutes and then do your freelance work from home, working offsite sounds ideal. But there are as many cons to the offsite work job as there are pros and you need to weigh them carefully when making the decision about whether to work onsite or offsite.

DEC 21

IS FREELANCING RIGHT FOR YOU? Freelancing, a term introduced by Sir Walter Scott (1771-1832), is when you work without being committed to an employer. With development of internet and communication technology, there has been a dramatic rise in the number of people going their own way and leaving behind the cubicles. You are reading this book, so you must be contemplating becoming a freelancer, but before you make your move there are a few things to consider.

DEC 20

FREELANCER'S GUIDE TO TIME MANAGEMENT The most common problem that freelancers face is figuring out the balance between work and the rest of life. While there are a few freelancers out there who don’t work as much as they need to in order to pay their bills and improve their business, most freelancers have the opposite problem – they work ALL the time. And that’s why there are a great number of freelancers who “burn out” after a short (or if they’re lucky, a long) time. In order to make sure that you aren’t one of those people who “used to freelance but got burned out”, you need to set limits on how much you work. Then you need to stick to those limits.

DEC 16

SHOULD I TURN DOWN FREELANCE PROJECTS? As freelancers, we often feel as if we have to say ‘Yes’ to every single job out there. However, we as freelancers are in a position where we can choose to say ‘No’ if we want to. Believe it or not, there are certain projects that you probably shouldn’t accept. Turning down work is probably the hardest decision you will need to make when running your business, but sometimes turning down a gig is necessary. In this article I will explain to you the details that you need to consider when you aren’t sure which route to take. Consider the following:

DEC 12

COOL IDEAS FOR YOUR BUSINESS CARDS As freelancers, we need to promote ourselves with business cards. How about putting yourself ahead of the rest of them by designing and printing completely unique business cards? You are about to take a look at the coolest and most innovative business cards that you have ever seen.

DEC 10

LIST OF FREELANCE FORUMS & MESSAGE BOARDS Looking to get together with other freelancers? Want to network? Want to ask questions about freelancing that you can’t find the answer to anywhere else? Look no further than the freelance forums that we have listed below. Feel free to let us know about forums that we have missed.

Direct Mail Postcard Rules

Rule No. 1: Collect all of their information.

Rule No. 2: Don’t treat your customers like prospects.

Rule No. 3: Don’t let your designs get stagnant.

Now the customer receives direct mail pieces concerning:

SPOTLIGHT CONSULTANTS FROM OUR FREELANCE COMMUNITY

Read More Articles from the ALL FREELANCE BLOG & SELF EMPLOYMENT BLOG